Storage & Retrieval:
Storage:
Your sample will be maintained in a stainless steel tank filled with liquid nitrogen. The average temperature in these vessels is -320°F or -190°C. The temperature is constantly monitored by a computer-controlled probe. As an additional precaution, a manual reading is periodically taken. The room containing these tanks is secured by an access control system so only authorized personnel can enter. An alarm system alerts staff if the room’s security has been breached or if the temperature in the tank becomes abnormal. This system also electronically notifies a 24-7 manned call center. Back-up electrical systems keep critical equipment working in case of a power failure. In any event, a full tank can typically hold an adequate temperature without a refill of coolant for approximately five days.
Retrieval:
If you ever wish to retrieve your sample(s), simply contact CryoChoice. We will send you a Withdrawal Form. You will need to complete this and mail or fax it back to us. Upon receipt, we will fill a dry shipper with the requested number of vials. We will ship these to the facility requested within the time frame desired. The cost for retrieving your sample(s), preparing the vial(s) for shipping, filling the dry shipper with liquid nitrogen coolant, delivering it and returning it back to our lab is approximately $349.
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